Accorhotel
Guest Services Agent
Miami Beach, FL, United States
Sponsorship not specifiedDetected 15 hours ago
About the role
- This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence.
- The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.
Responsibilities
- Maintain accurate room inventory and communicate updates to appropriate departments
- Manage reservation changes, early departures, extensions, and cancellations following hotel policies
- Maintain front desk security and safety procedures, including key control and lost & found
- Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
- Perform any other job-related duties as assigned by the Front Office Manager or supervisor
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Requirements
- Support the night audit process and assist in generating required reports, if applicable
Company info
- We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach.
- Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept.
- Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean.
- Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.
- Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Accorhotel's careers page and normalized into a canonical job model.