Wonderist Agency

Client Success Manager (CSM)

San Diego, CA

Sponsorship not specifiedDetected 27 days ago

SEOGoogle AdsSocial Media MarketingGoogle AnalyticsCustomer SuccessCustomer SupportWordPressWebflowCommunicationCollaborationPublic Speaking

About the role

We pride ourselves on ditching the old fashioned marketing model of stock photos and templated sites.
We're a team of over 60 passionate marketers nestled in sunny San Diego.
This allows us to work from home and have flexibility, without altogether forgoing the excitement and moments of collaboration and inspiration you can only get from in-person time.

In addition to coming up with your own marketing ideas, and working with local sales reps on feasibility and execution, you should feel confident presenting recommendations to our clients.
Drive upsells and expansion opportunities by understanding client goals and proactively sharing with them services that may help them achieve those goals
Once you learn the ropes, we'll expect you to own your accounts to keep campaigns on track.
You will need to take the initiative to make decisions and recommendations, and to follow up with clients to progress projects and maintain successful relationships.
You should be a hungry, scrappy personality with a positive attitude and aims to deliver.
What to Expect Wonderist Agency is a full-service marketing agency that supports almost 1000 dentists around the country.
We strive to tell our clients' stories with bespoke brands, impactful photo and video shoots, and stunning website design.

you must be personable, professional, and responsive.
You must have a knack for connecting with clients on a personal level, nurturing relationships, establishing yourself as an advocate for their success and an extension of their team.
Best of all, you enjoy it, too!
Client Success Managers must be organized and on top of all client needs, acting as an account manager to oversee launch deadlines and facilitate campaign updates.
You will need an exceptionally strong ability to multitask and prioritize accordingly, keeping track of outstanding assets and tasks.
While many companies simply check the required boxes when it comes to culture, a well-balanced team and positive office culture has been the core of our success from the start.
You must be comfortable with our business intelligence dashboards to measure the status and success of SEO, PPC, social media, call tracking, and other campaigns.

Mistakes are okay.
Sloppiness is not.
Personality Musts: Our perfect fit is someone who is a problem solver who understands the difference between "yes, and…" and "yes, but…".
Someone who is detailed and organized, driven and displays vigor and comes ready to play every day.

Each quarter we host events under our four cultural pillars; health & wellness, personal & professional development, social good, and social.
You will be responsible for monthly reporting emails and phone calls, translating marketing metrics and performance KPIs for clients to understand the health of their campaigns.
Google Analytics, Google Ads, SEO, Social Media Content and Ads Management, experience with website CMS such as WordPress or Webflow) Knowledge of dental industry or dental services

Client Success Managers guide feedback and traffic marketing updates between clients and team members.
You will share accountability for the accuracy and quality of our company's work.
Attention to detail is crucial, so please include the title of your favorite movie or book at the beginning of your email or application.
We are walking distance from local hangouts, bars, and the famed Liberty Station.
If you work at Wonderist, you likely enjoy a challenge, appreciate autonomy, actually care about clients, and are looking for a team that you can enjoy being part of.
We are a social team at heart, and have embraced a hybrid work model where team members come in at least two days a week.

This listing is sourced directly from Wonderist Agency's careers page and normalized into a canonical job model.