FieldPulse

Implementation Specialist

Dallas, TX · Full-time

Sponsorship not specifiedDetected 26 days ago

Project ManagementOnboardingCustomer SuccessLeadershipCommunicationProblem SolvingCritical ThinkingAdaptability

About the role

From the first call to the final payment, we help trades businesses streamline every step of their work.

Be a strategic partner: Understand each customer's unique workflows, identify gaps, and propose tailored solutions-even when they're set in their ways.
Problem-solve in real-time: When product limitations arise, you'll need to think creatively to develop workarounds that ensure a seamless experience.
When product limitations arise, you'll need to think creatively to develop workarounds that ensure a seamless experience.
You understand customer frustrations and can build trust while keeping implementation on track.
Support for you and your family when it matters most.

1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
Comfort with technology: You can quickly learn new software and teach others how to use it effectively.

Every day presents a new challenge, keeping things exciting and far from routine.
Health & Wellness
FieldPulse is a high-growth field service management software built specifically for the trades.
It takes patience, creativity, and leadership to guide them through change.

Paid Parental Leave: Support for you and your family when it matters most.
Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered.
Health & Wellness Perks: Memberships to keep you feeling your best.
Lead training and education: Conduct onboarding calls, product training, and best practice sessions to get customers up and running.

Our customers are experts in their trade but often hesitant about new technology.
You'll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse.
Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
Advocate for customer needs and provide feedback to improve the FieldPulse experience.
You're clear, direct, and can guide customers confidently, even when they push back.
Work on exciting projects that truly move the needle.
You'll have a direct impact on customer success and business growth.
Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology.
Keep implementation on track: Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
Stay cool under pressure: When customers get frustrated or threaten to cancel, you'll need the confidence and resilience to de-escalate, refocus, and drive toward success.
Work cross-functionally: Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience.
Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.

This listing is sourced directly from FieldPulse's careers page and normalized into a canonical job model.