regie
Customer Success Manager
Bellevue
Sponsorship not specifiedDetected 496 days ago
SalesCustomer SuccessAccount RetentionLeadershipCommunicationWriting
About the role
- Serves as an advisor and liaison to facilitate pre- and post-sale interactions.
Responsibilities
- Build relationships with executive decision-makers.- Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
- Maintain a revenue base by managing account retention, renewals.
- Takes ownership, manages multiple engagements with many moving parts with a strong attention to detail.
- The CSM will also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer's needs.
Requirements
- 6-8 years In Customer Success management or leadership roles
- Excellent communication skills
- Strong interpersonal skills
- Strong written and verbal communication skills
- Detail oriented and analytical
- Technical skills
- Prompt writing skills
- SaaS background
- Startup experience
- Benefit Info:
- Medical insurance
Nice to have
- GTM experience preferred
Benefits
- Flexible Spending Account
- Health Savings Account
- Short-term disability insurance
- Long-term disability insurance
- 3 weeks accrued PTO
- Paid sick leave
- Paid parental leave
- 401(k) retirement plan
Company info
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
- Responsible for serving as the primary and main point of contact for customers.
This listing is sourced directly from regie's careers page and normalized into a canonical job model.