CCM
Bilingual Mortgage Lead Specialist
LC11693 - 7361 Calhoun Place, Rockville, MD
Sponsorship not specifiedDetected 1 day ago
CRMOutbound SalesCustomer SupportCommunicationMicrosoft Office
About the role
- This role requires comfort with phone-based communication, a customer-focused approach, and an interest in professional growth within the mortgage industry.
Responsibilities
- Contact inbound and outbound leads by phone in a timely and professional manner.
- Schedule appointments and maintain follow-up tasks in the CRM.
- Accurately document lead status, call outcomes, and next steps.
- Manage a high volume of calls while maintaining strong customer service.
- Support the loan team by helping move leads through the early stages of the process.
- You'll get unwavering support from all departments and total transparency from the top down.
Requirements
- Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
Nice to have
- 1+ years of experience in customer service, sales, telemarketing, or lead conversion, preferred.
Skills
- High school diploma or equivalent.
- Experience working with a diverse range of clients, including veterans and active-duty service members, preferred.
- Comfortable asking questions, gathering information, and handling objections.
- Excellent customer service, communication, and phone skills.
- Highly detail-oriented, organized, with excellent follow-up skills.
- Basic proficiency in Microsoft Office and CRM systems.
- Willingness to obtain a mortgage license.
- Apply now to begin your path to success! careersatccm.com
- CrossCountry Mortgage, LLC strives to provide employees with a robust
Compensation
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
Benefits
- At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Company info
- Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
- CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
- The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
- The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
- CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
- To verify licensing, please visit www.NMLSConsumerAccess.org.
Visa & Work Authorization
- tional origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactat
This listing is sourced directly from CCM's careers page and normalized into a canonical job model.