BrightEdge
Customer Success Manager, OmniChannel
Cleveland, Ohio · Senior
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About the role
- This role requires at least 3 days onsite in our Cleveland office.
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
- From onboarding and education to problem-solving and long-term partnership, you'll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.
Responsibilities
- Build Customer Relationships - Develop trusted relationships with key stakeholders and understand their goals, priorities, and business needs.
- Drive Platform Adoption - Increase engagement, usage, and adoption across a diverse portfolio of customer accounts.
- Partner on Account Growth - Collaborate with the Strategic Account Manager on retention and growth opportunities.
- Lead Customer Communications - Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- We're Excited About You if You Have:
Compensation
- $80k-$97k
Benefits
- Manage Customer Health - Monitor engagement and adoption to identify risks, strengthen relationships, and proactively address opportunities.
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
- Drive Customer Value - Partner with customers to define digital marketing success and demonstrate the value BrightEdge brings to their business.
- BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results.
- Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.