Basis AI
Customer Success Lead
New York Office · Full-time
Sponsorship not specifiedDetected 85 days ago
Machine LearningAccountingValuationCustomer Success
About the role
- Basis is deployed with the top accounting firms in the country.
- As our customer base grows, so does the long-term opportunity we hold with each firm - expanding across practices, deepening adoption, and growing into a mission-critical platform.
Responsibilities
- Build and lead the Customer Success function at Basis
- Own a portfolio of enterprise accounts as a player-coach: drive adoption, expansion, and renewal
- Hire, develop, and manage a team of Customer Success Managers
- Partner with the Deployed Intelligence team on the handoff from deployment to long-term customer ownership
- Partner with Account Executives on QBRs, expansion opportunities, and ARR growth
- Track record hiring and developing CSMs at enterprise scale
- Player-coach by preference: still get energy from running a customer call while building the team
Benefits
- Pre-tax commuter benefits and 401(k) retirement plan
- Parental Leave
- Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
- Unlimited PTO + 12 paid company holidays.
- Define the CS operating model: account segmentation, health metrics, handoff playbooks, and renewal processes
- Bonus if you have
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This listing is sourced directly from Basis AI's careers page and normalized into a canonical job model.