Gigs

Strategy & Operations

New York · Senior

Sponsorship not specified$140k-$190kDetected 6 days ago

SQLAccount ManagementCollaboration

About the role

The next challenge is scaling operations so customers go live smoothly, stay healthy, and their learnings feed back into the product.

Build what scales. Write the runbooks, design the workflows, and document what you learn so that the next deployment goes faster than the last. What you build should outlast your direct involvement.
We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief.
We support flexibility where it makes sense.
Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
Build AI into how you work.

You are self-driven and relentlessly proactive.
You can point to specific things you've built or automated that didn't exist before you made them.
You can read the room and the data.
You can translate a data finding into a business decision and communicate it clearly to technical and non-technical audiences alike.
You have experience in telecoms, fintech, or B2B SaaS-especially anything touching connectivity, payments, or platform operations.

$140,000 - $190,000
You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site.
We offer competitive compensation and stock options because we see you as a true partner in our growth.

We offer competitive compensation and stock options because we see you as a true partner in our growth.
We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it's like to work at Gigs?
This is a working expectation, not a perk.

Be the face of Gigs with customers. Serve as the primary point of contact across pre-sales, implementation, and post-launch. Build the kind of relationships where customers call you first when something goes wrong-because they trust you to fix it.
Know the platform end to end. Get deep into how Gigs works-provisioning, billing, support tooling, connectivity infrastructure. You should be able to explain any part of the system to a customer and diagnose any part of it when it fails.
What We Are Looking For
At Gigs, we believe in rewarding excellence.

This listing is sourced directly from Gigs's careers page and normalized into a canonical job model.