Adapt
Customer Success & Operations Associate
San Francisco · Senior · Internship
Sponsorship not specifiedDetected 64 days ago
HubSpotAccount ManagementCustomer SuccessCustomer SupportZendeskIntercomMentoringProperty & Casualty
About the role
- If you're early in your career, hungry to learn, and want real ownership instead of a year of shadowing - this is the role.
Responsibilities
- Adapt API is a venture-backed startup building the agentic operations layer for Property & Casualty (P&C) insurance.
- You'll get hands-on exposure to onboarding, retention, support, and customer strategy - the full CS stack, not just one slice of it.
- There's plenty of opportunity to take initiative and carve out your own area of ownership.
- Help design and improve support automations and auto-response workflows in Pylon.
- Identify and collect customer case studies, and manage our referrals database.
- Keep our internal tracking of customer issues clean and organized, and maintain customer records across HubSpot, Pylon, and Linear.
- 1-2 years of work experience in any customer-facing, operations, or support role.
- Any prior exposure to customer success, customer support, or account management - internship, part-time, or full-time.
Requirements
- You have a high level of familiarity with our internal tooling and dashboards, can troubleshoot most inquiries independently, and know when to escalate.
Benefits
- Learn to read the signals - login health, usage patterns, support ticket volume - and reach out early.
- Watch carrier and login health data for patterns to assist customers proactively.
- This is an early-stage hire on our Customer Success team at a fast-growing post-PMF startup.
Company info
- Adapt solves a problem agencies feel every single day.
- ROI is tangible, and customers who are successful become genuine advocates.
- You'll have real ownership, ensuring a great support experience for customers and owning essential operations workflows.
- Learn how to run onboarding and check-in meetings for SMB customers, with support and guidance from senior teammates.
- Help us spot customers who might be struggling before they ask for help.
This listing is sourced directly from Adapt's careers page and normalized into a canonical job model.