Simmons Bank

SVP Sales, Service & Enablement

Little Rock, AR

Sponsorship not specifiedDetected 29 days ago

CRMSalesExcelProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationMentoringMicrosoft Office

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Activities, duties, and responsibilities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Strong analytical and decision-making skills, including the ability to interpret performance data, staffing trends, customer experience results, and operational metrics.
Ability to balance growth, service, operational risk, compliance, associate experience, and customer experience priorities.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
Ability to interpret dashboards, scorecards, staffing models, sales reports, service metrics, and operational reporting.
10+ years of progressive leadership experience in retail banking, consumer banking, branch operations, sales enablement, workforce planning, customer experience, or related financial services functions.
Experience leading multiple teams or functional areas with enterprise or broad field impact.
Ability to travel periodically to branches, markets, meetings, and business events as needed.
High degree of judgement, discretion, and professionalism when handling confidential business, associate, customer and performance information.
Ability to operate in a fast-paced environment while managing competing priorities, complex stakeholders needs, and transformation-related change.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability.
Executive-level leadership capability with the ability to set direction, align stakeholders, and drive execution across multiple functions.
Demonstrated ability to lead through change, influence senior stakeholders, and drive adoption across distributed teams.
Excellent communication, presentation, coaching, and relationship-building skills.
Strong talent leadership skills with experience building, developing, and holding teams accountable for measurable outcomes.
Technical/Computer Skills
Experience using workforce management, scheduling, CRM, lead management, reporting, or performance management tools.
Familiarity with retail banking systems, branch operating platforms, customer service tools, and training or knowledge management platforms preferred.

Nice to have

Oversee workforce planning, FTE modeling, capacity management, and centralized scheduling practices to ensure optimal staffing levels across markets, branches, and regions.
Ensure operational readiness for branch network changes, including openings, closings, consolidations, facility upgrades, equipment needs, process transitions, and related change management activities.
Deploy coaching and banker preparedness resources across regions to strengthen needs-based conversations, customer engagement, sales execution, service behaviors, and branch leadership capability.
identify performance gaps
Strong understanding of retail banking, branch operations, sales management, customer experience, workforce planning, and service delivery models.
Ability to translate business strategy into practical operating routines, field tools, training programs, and execution standards.

Equal opportunity

Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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This listing is sourced directly from Simmons Bank's careers page and normalized into a canonical job model.