Public Partnerships

Public Partnerships

In Office Support Specialist

US NY - Rochester · Junior

Sponsorship not specified$20k-$25kDetected 27 days ago
CRMCustomer SupportCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 67%

Of 6 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 506 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • This role requires strong communication skills, attention to detail, and a passion for helping others.

Responsibilities

  • Client Support & Relationship Management
  • Deliver responsive, high-quality support to consumers, personal assistants, and clients by addressing inquiries, service-related questions, and system navigation needs while ensuring a positive customer experience.
  • Provide clear guidance on program eligibility, care budgets, policies, procedures, and available services while building trust through professional and client-focused communication.
  • Issue Resolution & Operational Support
  • Support operational processes through entry-level registration and verification activities, including I-9 processing, payment method verification, and document management in partnership with senior support staff.
  • Maintain accurate documentation of client interactions, requests, and resolutions within CRM systems while ensuring adherence to company standards, compliance requirements, and quality expectations.
  • The In Office Support Specialist plays a key role in ensuring that our clients receive timely and accurate assistance while maintaining high levels of customer satisfaction.

Requirements

  • Excellent verbal and written communication skills, with the ability to explain complex information in a clear and empathetic manner.
  • Ability to work collaboratively with a diverse team to achieve company goals and provide excellent service.
  • Substantial professional experience may be considered in lieu of a formal degree
  • Education: High school diploma or equivalent required
  • associate or bachelor's degree preferred. Substantial professional experience may be considered in lieu of a formal degree
  • Certifications: list or N/A
  • Working Conditions:
  • Compensation: $20.43 - $25.00 / hourly
  • This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
  • The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
  • Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Nice to have

  • On Site 5 days a week at our satellite office in Rochester, NY
  • Monday to Friday 8:00am - 5:00pm EST
  • High school diploma or equivalent required
  • associate or bachelor's degree preferred.
  • Bilingual (Spanish) candidates are highly preferred.

Skills

  • Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location.
  • It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Compensation

  • $20.43 - $25.00 / hourly
  • This role is eligible for a base salary within the posted range.
  • Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location.
  • Compensation may vary for positions based in high cost-of-labor markets.
  • At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

Benefits

  • Conduct client education and outreach initiatives, gather feedback from customer interactions, and identify opportunities to improve processes, training, and overall service delivery.

Company info

  • Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations.
  • The In Office Support Specialist is the primary point of contact for clients, assisting with inquiries, resolving issues, and providing support related to the services we offer in the Satellite offices in the New York State.

Equal opportunity

  • Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.

Visa & Work Authorization

  • disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
Apply directly at Public Partnerships →Create a free account for alerts like thisView Public Partnerships immigration profile

This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.