Standard Bots
Robotics Technical Support Specialist
US (Remote) · Full-time
Sponsorship not specified$80k-$120kDetected 70 days ago
PythonC++LinuxHubSpotCRMCustomer SupportRobotics
About the role
- All Full-Time Employees are eligible for Employee Stock Options.
Responsibilities
- Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
- Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
- Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
- Own ticket management processes and proactively recommend improvements where inefficiencies exist
- Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
- We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level.
Requirements
- Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
- 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
- Proven troubleshooting skills with mechanical, electrical, or software systems
- Ability to explain complex technical concepts clearly to non-technical audiences - in writing and in conversation
Nice to have
- Working understanding of networking, protocols, and device connectivity
- Experience with collaborative robots (cobots) or industrial robot programming
- Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems
- Compensation and
Compensation
- The salary range for this role is $80,000 to $120,000, depending on experience.
- Base salary is just one part of the overall compensation at Standard Bots.
Benefits
- We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Company info
- Provide technical support to customers via phone, email, video calls, and ticketing systems - diagnosing and resolving issues with Standard Bots robots
- Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
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This listing is sourced directly from Standard Bots's careers page and normalized into a canonical job model.