Maven AGI
Principal Solutions Architect
Boston · Principal
Sponsorship not specifiedDetected 68 days ago
TypeScriptPythonNode.jsCI/CDMachine LearningLLMsRAGAgentic AIAI OrchestrationHubSpotSalesforceCRMCustomer SupportZendeskLeadershipCommunicationProblem Solving
About the role
- Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service.
- Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes.
Responsibilities
- With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.
- As a Principal Solutions Architect, you will be the technical design authority for Maven's most strategic enterprise accounts.
- You will own pre-SOW technical validation, design production-grade AI agent architectures, guide Forward Deployed Engineers from POC through launch, and help convert field learnings into reusable platform capabilities.
- Partner with Sales, Engagement, and Solutions Engineering to validate platform fit, integration complexity, data/security constraints, FDE effort, and implementation risks before strategic SOWs are finalized.
- Design reference architectures for multi-channel AI agent systems across voice, chat, email, and SMS, including integrations with CCaaS, CRM, data warehouse, identity, and internal knowledge systems.
Requirements
- 7+ years in Solutions Architecture, Applied Engineering, Forward Deployed Engineering, Sales Engineering, or equivalent customer-facing technical leadership for enterprise SaaS, data, ML, or AI products.
- Track record taking complex enterprise technical solutions from discovery or POC into production.
- We've started by reimagining the enterprise customer experience with a support use case.
Nice to have
- Contact center / CCaaS experience with platforms like Genesys, Five9, NICE, Twilio, or Amazon Connect.
Company info
- slow and painful for customers, and expensive and human capital intensive for companies.
- We are building Maven to deliver better, cheaper support, for both end users and agents.
- Our largest customers need someone who can de-risk complex technical architectures before signature, guide production launches across messy enterprise systems, and turn each deployment into reusable leverage for the next one.
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