Triomics

Account Manager

New York Office

Sponsorship not specifiedDetected 34 days ago

Project ManagementAccount ManagementCustomer SuccessCadenceEHR/EMRClinical TrialsClinical ResearchResearchCommunication

About the role

This is a customer success and account ownership role, not a quota-carrying upsell seat.
You will be the single most informed person on the health of your accounts - from the moment a deal closes, through integration planning and go-live, and into perpetuity.
Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs).

Build deep, durable relationships with customer stakeholders across clinical, research, IT, and administrative functions
Build and manage integration project plans, milestones, and timelines
drive accountability on both sides to keep deployments on track
Partner with Forward Deployed Engineers to scope and prioritize customer-specific adjustments to the AI pipeline and platform
Partner with Clinical Navigators to design and deliver end-user training that drives adoption among physicians, nurses, and CRCs
Proactively identify where an account is underperforming or where value is being left on the table-then game-plan a solution and execute it yourself or marshal the right internal team to deliver it
Propose and help build new reporting, KPIs, and dashboards that sharpen our (and the customer's) understanding of adoption and outcomes
Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
Help build the repeatable playbooks, templates, and processes that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
High initiative and bias to action-you spot a gap, build a plan, and execute without waiting to be told

Experience in the clinical research realm-e.g., supporting clinical trials, working with research coordinators, or familiarity with clinical research operations
Experience at a startup scaling rapidly and managing multiple accounts/personas simultaneously
Familiarity with oncology care and/or research workflows
Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline
Comfort with data: you can dive into analytics, draw conclusions about adoption and impact, and propose new reporting/KPIs/dashboards

Establish a consistent operating cadence with each account (e.g., business reviews, health checks, success planning)
Maintain the most up-to-date pulse on the health of every account: adoption, sentiment, risks, and opportunities to deliver more value
You've built strong relationships with the stakeholders across your accounts and have a clear, current read on the health of each one
3-6 years of account management / customer success experience, ideally at a health tech company where providers (physicians, nurses, CRCs) are the primary users

Customers consistently describe you as responsive, credible, and genuinely invested in their success
Based in NYC and willing to come to the office and travel to customers-OR based in a regional customer hub and willing to travel to your customer base as well as to NYC periodically
We're hiring an Account Manager to be the owner of the relationship with our customers.

This listing is sourced directly from Triomics's careers page and normalized into a canonical job model.