Forus
Customer Success Manager
New York office · Full-time
Sponsorship not specifiedDetected 27 days ago
Stakeholder ManagementSalesAccount ManagementSupply ChainCustomer SuccessResearchLeadershipCommunication
About the role
- Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform.
- This is a demanding role, with a high level of autonomy and responsibility.
- You will be expected to "act like an owner" and commit yourself to Forus's success.
Responsibilities
- We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
- We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.
- You will own that journey end-to-end, translating what we learn from practices into new product direction, stronger playbooks, and better workflows.
- Own a portfolio of provider organizations, serving as their primary strategic partner and driving long-term adoption, growth, and advocacy
- Build trusted relationships with provider teams at every level, from frontline staff to leadership, creating users who actively advocate for Forus internally and externally
- Serve as the provider's voice inside Forus, partnering with Product, Operations, and Engineering to turn what you see across accounts into what we build and solve next
- Strong written and verbal communication that helps you build trust with providers, align internal teams, and drive follow-through
- Track record of moving quickly, improving as you learn, and going to unreasonable lengths to deliver on goals
- Lead business reviews, adoption reviews, and strategic planning conversations that connect provider goals to measurable outcomes and continued platform expansion
Requirements
- 2-10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role with meaningful ownership
Compensation
- We provide competitive compensation with meaningful equity (for full-time employees).
Benefits
- Analyze account health, adoption patterns, provider behavior, and operational friction to identify risks, uncover opportunities, and drive action
- Define and refine the Provider Success playbook, including onboarding plans, adoption frameworks, lifecycle stages, health metrics, escalation paths, stakeholder engagement models, and SOPs
- Comfort building process in ambiguity, including playbooks, health metrics, handoffs, documentation, escalation paths, and repeatable operating rhythms
- Fully covered medical, vision, and dental insurance.
Company info
- Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients.
- Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.
- Forus has exceptional product-market fit and is growing rapidly through organic adoption:
- Accelerating scale: We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
- Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation.
- We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier.
- The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.
- AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable.
- Backing to build for the long term: We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.
- Our number one priority is scaling to market demand.
- We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow.
- We move fast and need to move faster.
- If we succeed, science will be the only limit to medicine.
- All full-time roles are in person in New York.
This listing is sourced directly from Forus's careers page and normalized into a canonical job model.