DriveTime

Charge Off Specialist

15001 Trinity Blvd Fort Worth, TX 76155 · Contract

Sponsorship not specifiedDetected 12 days ago

NegotiationOutbound SalesExcelLeadershipCommunicationTime ManagementMentoringOrganizational SkillsMicrosoft Office

About the role

What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers.
Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties.
of the Job (Or Better Known as, Your Next Destination) The Charge Off Specialist will contribute to a high performance and result-oriented team.

Perform administrative functions including inquiries to various departments via email and/or internal ticketing system
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Perform high volume of outbound calls to establish contact with customers to collect payments towards their plan, negotiate setting up new payment plans and work towards negotiated settlements when applicable

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to remain in a stationary position at least 75% of the time.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Must be able to exchange accurate information in these situations.

Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process.
DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.
Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate
Monitor worklist delay and request repossession assignments on customers that default on their payment plan
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers

This listing is sourced directly from DriveTime's careers page and normalized into a canonical job model.