Join Paradigm

Customer Onboarding Specialist - PracticePanther

United States · Junior

Sponsorship not specifiedDetected 229 days ago

Project ManagementAccountingOnboardingCustomer SupportCommunication

About the role

More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law.

Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
Work collaboratively with other departments to resolve issues and deliver great customer experiences.
Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.
Create, own, and execute onboardings for new and existing clients.
Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
Perform other duties as assigned.
Organized, detail oriented, and able to manage multiple tasks
Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.
We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment.

1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment
Experience leading initiatives and succeeding in a team environment
Knowledge in the legal industry advantageous
Who is the ideal candidate?
Must be patient, empathetic, and have great communication skills
Ability to handle escalated customer issues
Must be personable and enjoy working in a client-facing role
Project management skills
Self-started and resourceful
Data driven
Strong interpersonal skills to work collaboratively with different departments
Comfortable with technology and learning new software
Self-motivated, diligent, and can inspire others
Excellent verbal and written communication skills

At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.
Paid vacation + sick and parental leave

Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.
Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.
Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles.
The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.

This listing is sourced directly from Join Paradigm's careers page and normalized into a canonical job model.