Roofstock

Supervisor, Hospitality Operations

Rockaway Beach, Oregon, United States

No sponsorshipDetected 13 days ago

CommunicationProblem SolvingMentoringOrganizational Skills

About the role

The team is obsessed with people, in particular our owners, our guests, and our teammates.
We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together.
We plan to expand within our current markets as well as to roll out new markets in the years to come.

Directly manage a team of housekeepers, overseeing day-to-day operations including scheduling, task assignment, performance monitoring, and providing ongoing coaching and feedback.
Collaborate with Hospitality Coordinators and other Hospitality Operations Managers in your zone to support a team-first mentality at all times
Maintain property-level expertise by visiting homes regularly and anticipating guest or owner issues
Act as the operational point of contact for assigned homeowners, ensuring responsiveness and support
Monitor guest review scores and collaborate with your team lead to raise performance where needed
Support inventory accuracy, issue prevention, and general property care across your assigned homes
Partner cross-functionally with onboarding, revenue, and field teams to ensure alignment
Serve as a thought partner to the Team Lead, actively contributing to the design, adaptation, and updating of process flows to better suit the operational needs of the zone
Support as needed with training of new team members

3-5 years of operational experience in hospitality, property management, or related field
Experience coordinating or delivering fieldwork in a fast-paced setting
Proven ability to solve problems and act with urgency
Valid driver's license and reliable transportation required
Frequent travel within market required
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Strong communication and organizational skills
Tech savvy and comfortable using mobile and desktop task tools
Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)

Our compensation reflects several US geographic markets.
The base pay for this position represents the expected salary for this position.
Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.
Roofstock is a total compensation company; the base salary is only a part of our total compensation package.
This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs.

Roofstock's STR team has the opportunity to build and shape an entirely new business unit together.
Much like a startup business, things are fast-paced, intense, and exhilarating.
And when the team wins, we all win.
As a Hospitality Operations Manager, you'll play a key role in ensuring exceptional stays and satisfied owners within your assigned zone.
You will be directly responsible for the stewardship of a subset of homes within your zone and the relationships with their owners, while at the same time adopting a team mentality to make sure the entire zone is operating well.
You'll work alongside Hospitality Coordinators and report to the Team Lead, Hospitality Ops.
Your primary focus will be on operational execution - making sure homes are functional, clean, and stocked (FCS), supporting guest readiness, resolving in-stay issues, and proactively maintaining owner satisfaction.
This is a field-based, people-first role ideal for someone who loves hospitality, problem-solving, and ownership.

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

This listing is sourced directly from Roofstock's careers page and normalized into a canonical job model.