NICE CXone

Senior Project Manager, CX

USA - Atlanta, GA; USA - Sandy, UT · Senior

Sponsorship not specifiedDetected 17 hours ago

Product ManagementProject ManagementJiraConfluenceSalesforceCustomer SuccessCommunicationCollaborationPublic SpeakingMicrosoft OfficeSharePoint

About the role

We are seeking a detail-oriented and results-driven Product Operations Senior Project Manager to join our fast-paced software company.
Communicate in an effective and professional way with stakeholders and customers
Champion best practices in documentation, product communications, and feedback loops

Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
Create and manage project plans, timelines, risks, and status communication methods.
Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
Develop and manage operational processes that improve team efficiency and collaboration
You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

6+ years of experience in program/project management, product operations, or related roles in a software or tech company
Proven experience managing cross-functional projects and working with product and GTM teams
Proven ability to influence without authority in a cross-functional, fast-paced environment
Strong collaborator and team player with the ability to work effectively in a matrixed organization
Familiarity with product management and collaboration tools (e.g., Monday.com, Jira, Confluence, sharepoint, salesforce, MS Office Suite,,etc.)
Familiarity with emerging AI technologies and automation tools is highly valued
Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
Process-oriented mindset with a focus on continuous improvement and operational excellence
Self-motivated and committed to professional excellence in all aspects of work
Analytical mindset with the ability to use data to drive decisions and improve processes

This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.