TRUMPF Graduates and Professionals
Product Support Group Supervisor - 2D Laser
Farmington, CT
Sponsorship not specifiedDetected 30 days ago
AccessibilitySAPCustomer SupportCommunicationCollaboration
About the role
- TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users.
- If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.
- This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Responsibilities
- Perform recurring reviews of team's performance including random audits for quality.
- Create training plans for each engineer and schedule with our training department
- Monitor incoming cases to ensure highest level of customer support is being provided and daily goals are met.
- Support escalation of complex issues
- Work with service schedulers for coordinating correct field support
- Maintain communication with customers, Field Service Engineers and other TRUMPF Inc. personnel in a professional manner
Requirements
- Working knowledge of SAP software and other computer skills as required by position.
Benefits
- Ensure proper support by scheduling PTO, Training & Field Missions to meet customer demands and internal goals
- Approve PTO request and bi-weekly timecards.
Apply directly at TRUMPF Graduates and Professionals →Create a free account for alerts like thisView TRUMPF Graduates and Professionals immigration profile
This listing is sourced directly from TRUMPF Graduates and Professionals's careers page and normalized into a canonical job model.