Netcraft

Corporate Account Manager (US)

Lehi, Utah

Sponsorship not specifiedDetected 9 days ago

CRMAccount ManagementCommunicationCollaborationPublic Speaking

About the role

This is an opportunity to join a growing Account Management team where you'll have meaningful ownership, direct customer impact, and the chance to help shape how Netcraft engages and grows its customer base.
Serve as the long-term customer relationship manager, driving customer retention, renewals, and expansion opportunities throughout the life of each partnership.
Provide customers with Netcraft's insights into the cybercrime threat landscape as it applies to their business and industry.

We're a trusted partner for three of the four largest companies in the world and many large governments.
You'll drive renewals, identify expansion opportunities, and become a trusted advisor to stakeholders at every level.
Utilize automation and high-efficiency processes to effectively manage a large book of business while delivering high-touch engagement where it matters most.
Own the customer renewal and upsell process internally, partnering cross-functionally to ensure successful execution and alignment.

Proactively identify opportunities to expand Netcraft's services based on a strong understanding of each customer's business, security challenges, and the evolving cybercrime landscape.

Proven success managing a commercial book of business with responsibility for customer retention, renewals, and revenue growth.
Strong achievement against personal renewal targets (92%+) while consistently identifying and delivering expansion opportunities.
Excellent written, verbal, analytical, and presentation skills, with the ability to tailor communication to technical, operational, and executive audiences.
At least two years of experience managing a commercial book of business while delivering strong renewal and expansion outcomes.
Self-motivation, determination, resilience, and a positive, solutions-focused approach.
Comfortable presenting to senior stakeholders and translating technical concepts into business value.
Previous cybersecurity or SaaS experience is preferred but not required.

Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career

From strong benefits and wellness programs to meaningful collaboration and team connection.
33 days vacation - includes national holidays which can be worked if you prefer
Generous enhanced family leave and pay
Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)
Comprehensive private health cover, including medical, dental, vision and life insurance
Hybrid and flexible working options

Meet regularly with customers, both in person and remotely, building relationships across technical, operational, and executive stakeholders.
Experience building trusted relationships with customers and serving as a strategic advisor throughout the customer lifecycle.
Reporting to the Senior Director of Account Management, you will own a portfolio of customers across the United States, building strong, long-lasting relationships while maximizing the value derived from Netcraft's services.
Manage a book of corporate and SMB customers spanning multiple industries (e.g. technology, financial services, retail), adapting your engagement approach to the size, complexity, and strategic value of each account.

This listing is sourced directly from Netcraft's careers page and normalized into a canonical job model.