Graco
Field Service Lead
Charlotte, North Carolina (Corob) · Contract
Sponsorship not specifiedDetected 30 days ago
Performance ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials.
- Well, we pump peanut butter into your jar, and the oil in your car.
- We glue the soles of your shoes, the glass in your windows and the screen on your phone.
Responsibilities
- Lead and oversee daily field service operations to ensure service commitments, response times, and quality standards are met.
- Partner with service planning, parts, and technical support teams to resolve complex service issues and minimize downtime.
- Collaborate with Sales, Engineering, Product Management, and Operations to address customer needs and service trends.
- Identify trends or recurring issues and drive corrective actions or process improvements.
- Support continuous improvement initiatives that enhance service effectiveness, technician capability, and customer experience.
- Lead, mentor, manage, and staff a Field Technician team, ensuring alignment with organizational goals and promoting a culture of excellence.
- Build strong working relationships with customers, distributors, and internal partners.
- Drive team performance by setting clear goals, providing ongoing feedback, and facilitating professional growth opportunities.
Requirements
- Bachelor's degree in Engineering or related field
- 5+ years of experience in field service, technical support, or a related operational role.
- Ability to travel within assigned territory as required.
Compensation
- Graco offers attractive compensation, benefits and career development opportunities.
This listing is sourced directly from Graco's careers page and normalized into a canonical job model.