Kyndryl
Senior Experience Strategist
US152580 New York (US152580) One Vanderbilt · Senior · Part-time
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About the role
- You will translate market needs and human‑centered approaches into compelling offerings, narratives, and solution frameworks that empower sellers, differentiate Kyndryl in the market, and win deals.
- This role blends strategic thinking, customer empathy, and storytelling excellence to influence buying decisions and accelerate revenue.
- Every role at Kyndryl opens doors to continuous growth.
Responsibilities
- At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
- As a Senior Experience Strategist in Kyndryl Vital, you will shape the go‑to‑market strategy and create high‑impact pre‑sales content that fuels Customer Experience (CX) pipeline growth.
- Whether you're building new skills or deepening your craft, you'll find unmatched opportunity here.
- Create Compelling Pre Sales Content:
- Develop resuable assets, pitch materials, value propositions, compelling POVs, storytelling frameworks, and executive-ready narratives that clearly articulate customer outcomes and business impact.
- Exposure to AI-enabled tools or solutions (e.g., generative AI tools, analytics platforms, or automation technologies) and their application in experience design is a plus
Requirements
- You bring a growth mindset, a passion for solving customer experience problems, a knack for looking at familiar challenges through a unique lens, and the ability to simplify complexity into compelling narratives.
- Required Skills and Experience
- AI Use Case Contribution: You contribute to identifying and shaping AI-enabled experience opportunities within projects, supporting senior team members in evaluating feasibility and value.
- Psychology: You have a deep understanding of human needs and behavior (e.g. thoughts, expectations, motivations, perceptions, beliefs, emotions, etc.) to influence desirability, adoption, and culture.
- Undergraduate or graduate degree in service design, strategic design, innovation strategy,business administration, or a related field.
Compensation
- The compensation range for the position in the U.S. is -
Benefits
- Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
- You'll gain hands-on experience, access learning opportunities across all major platforms, and the ability to expand or specialize your expertise.
- You embrace experimentation, human-centered thinking, and continuous learning.
Company info
- At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress
- with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
- The Role
- Your Role
- We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- For our people-Kyndryls-that means doing purposeful work that powers human progress.
This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.