BankOnIT, LLC
Technical Support Specialist (Mid-shift)
Oklahoma City, OK, US · Mid · Full-time
Sponsorship not specifiedDetected 730 days ago
Customer SupportCommunicationProblem Solving
About the role
- Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
- Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
- Follow defined procedures and policies to resolve recurring issues.
Responsibilities
- Overview Summary/Objective The Support Technical Specialist I is a staff position that provides technical support assisting end-users with their day-to-day technical issues.
- Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Act as the initial contact for all end-users that need technical support.
- Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee is frequently required to sit for long periods of time
- The employee is occasionally required to stoop, kneel, crouch, or crawl.
- Perform related work as required.
- Communication Proficiency.
Nice to have
- Use of a personal mobile phone is required for work-related communication.
- Travel Infrequent travel is expected for this position.
- Basic understanding of principles and theories of network systems and management.
- Basic understanding of Internet technologies and products.
- One or more relevant technical certifications (e.g., A+, Network+ and Security+).
- Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Duties, responsibilities, and activities may change at any time with or without notice.
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