Comcast

Comcast

Specialist, Customer Experience Communications - Execution (Comcast Business)

PA - Philadelphia, 1701 John F Kennedy Blvd

Sponsorship not specifiedDetected 7 days ago
WritingCustomer SupportCommunication

About the role

  • The Specialist, Customer Experience Communications - Execution is responsible for the development and delivery of customer communications across onboarding, service, transactional, and product education journeys.
  • This role executes against defined strategy while contributing to continuous improvement by enhancing messaging, questioning assumptions, and leveraging AI tools to improve quality and efficiency.
  • This role operates with increasing autonomy and is expected to take ownership of deliverables while identifying opportunities to improve both content and process.

Responsibilities

  • Writes, edits, and delivers customer communications across multiple touchpoints, ensuring alignment with CX strategy and business objectives
  • Applies AI tools to support content drafting, iteration, and refinement
  • Uses sound judgment to validate, edit, and elevate AI-assisted outputs to meet brand and compliance standards
  • Maintains high attention to detail across all deliverables
  • Partners with Manager and Strategy roles to align on intent and refine deliverables
  • Works effectively with cross-functional partners across Product, Marketing, Digital Experience, and Legal

Requirements

  • 2-5+ years of experience in copywriting, content creation, or customer communications
  • Experience working within brand and compliance frameworks
  • Familiarity with or willingness to adopt AI tools for content development
  • Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Strong writing and editing skills with attention to detail
  • Ability to manage multiple priorities in a deadline-driven environment
  • Employees at all levels are expected to:
  • Understand our Operating Principles
  • make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.

Nice to have

  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Skills

  • Content Creation, Copywriting, Customer Communications
  • Please visit the benefits summary on our careers site for more details.
  • Education
  • Bachelor's Degree
  • Certifications (if applicable)
  • Relevant Work Experience
  • 2-5 Years

Equal opportunity

  • Comcast is an equal opportunity workplace.
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This listing is sourced directly from Comcast's careers page and normalized into a canonical job model.