Life360

Life360

Director, Order-to-Cash

Remote, USA · Director

Sponsorship not specified$160k-$233kDetected 42 days ago
ComplianceSalesforceCRMAccountingForecastingFP&AAuditingProcess ImprovementERPAR/VRLeadershipCommunicationMicrosoft OfficeInternal AuditNetSuiteCFA

About the role

  • Life360's Credit, Collections & Billing team is central to how the company gets paid.
  • This isn't a back-office function that processes transactions in isolation.
  • The team sits within Revenue Accounting and covers the full order-to-cash cycle across every part of the business: hardware, advertising, subscriptions, and other partnerships.

Responsibilities

  • Own the end-to-end order-to-cash cycle, including credit assessments, collections strategy, and billing operations, ensuring accuracy and timeliness in these processes across all revenue streams
  • Set and enforce credit policies, establish customer credit limits, and manage credit risk exposure across the portfolio using data-driven frameworks
  • Lead and develop a team of two reports, setting clear performance expectations and building capacity for scale
  • Drive collections strategy and execution, including aging management, dispute resolution, DSO reduction initiatives, and escalation protocols for delinquent accounts
  • Partner with Sales and Revenue Accounting to resolve billing discrepancies, support deal structuring decisions as needed, and ensure contract terms translate accurately into invoicing
  • Build and maintain reporting covering DSO, aging and risk exposure, bad debt reserves, and collection effectiveness.
  • Partner with Accounting and Finance to support cash flow forecasting and projections, providing visibility into expected collections timing and aging trends to inform the company's liquidity outlook and operating cash flow reporting
  • Own the SOX control framework for the order-to-cash function, ensuring all processes and procedures are designed and operating in compliance with internal control requirements, documentation is audit-ready, and the team has zero tolerance for control exceptions
  • Own audit support for the function, serving as the primary point of contact for internal and external audit requests related to AR, credit, and collections controls.
  • Identify and implement process improvements and system enhancements across NetSuite, Salesforce, and other tools to reduce manual effort and improve cycle time

Requirements

  • 12+ years of progressive experience in credit, collections, billing, or order-to-cash, with at least 3 years in a people leadership role
  • Analytical orientation with the ability to translate AR data into actionable insights for CFO, CRO, and executive leadership audiences
  • Experience partnering cross-functionally with Sales, Legal, FP&A, and Revenue Accounting to align on contract terms, payment structures, and policy decisions
  • Proven track record managing DSO improvement initiatives and driving measurable reductions in past-due balances
  • Comfort operating in a fast-paced, public company environment with quarter-end close deadlines and SEC reporting implications
  • You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance.

Nice to have

  • Proficiency in ERP systems (NetSuite preferred) and CRM platforms (Salesforce), with hands-on experience optimizing billing and collections workflows
  • BA/BS in Accounting, Finance, or Business required
  • CPA, CFA, or MBA a plus

Compensation

  • The US-based salary range for this position is $ 159,500 to $233,000.

Benefits

  • Competitive pay and benefits
  • Medical, dental, vision, life and disability insurance plans (100% paid for employees)
  • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
  • Flexible PTO, 13 company-wide days off throughout the year
  • Learning & Development programs
  • Equipment, tools, and reimbursement support for a productive remote environment

Company info

  • The decisions and effectiveness of this team drive cash flow, revenue quality, and how Life360 manages financial risk across the business.
  • Credit assessments, invoicing, collections, dispute resolution, and bad debt management all run through this function.
  • The team works closely with Sales, Revenue Accounting, Legal, and other cross-functional teams and is vital to supporting our growing, evolving business.
  • When new products launch or commercial models shift, this team is involved early.
  • The team operates with a continuous improvement mindset, constantly evaluating how processes, systems, and workflows can be made faster, more accurate, and scalable, rather than just maintained.
  • About the Job
  • We are looking for a Director, Order-to-Cash to take full ownership of the order-to-cash cycle and lead the team that keeps it running.
  • This is a player-coach role that will lead a team of two and also serve as a hands-on contributor, directly owning a portion of the operational workload.
  • This role sets the standard for how the function operates, and the person in it is accountable for both the day-to-day execution and the longer-term health of the process.
  • What We're Looking For
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This listing is sourced directly from Life360's careers page and normalized into a canonical job model.