Cubic
Retailer Support Representative
USA Malden,MA
Sponsorship not specified$26k-$44kDetected 9 days ago
SalesAccount ManagementExcelCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- This position typically works under close supervision and direction.
- Essential Job Duties and Responsibilities:
- Answers retailer questions via phone, e-mail, and service tickets to resolve issues in a timely manner.
Responsibilities
- Supports Charlie Card Retailer recruitment.
- Maintains good relationships with retailers, responding promptly to any concerns/issues/requests.
- Helps maintain master vendor lists with the most up-to-date information (address, email, phone numbers, contact people, etc.).
- Other miscellaneous duties as identified by the Fulfilment and Retailer Support Manager.
Requirements
- Requires knowledge of Microsoft Word, Excel, and PowerPoint.
- Knowledge of the transit industry is desired.
- Must be able to multi-task, meet deadlines, function well within a team, and follow strategy and policy.
- Must be capable of quickly grasping new technological concepts and conveying their value to potential partners and clients.
- Ability to make informed decisions
- Ability to consistently follow procedures with attention to detail
Skills
- Strong interpersonal and communication skills (verbal and written)
- Excellent customer service skills
Compensation
- The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Benefits
- $26.00 - $44.00 + benefits.
Company info
- Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
- We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
- Explore more on Cubic.com.
- When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
- We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
- We do not discriminate based on any protected characteristic under applicable law.
This listing is sourced directly from Cubic's careers page and normalized into a canonical job model.