UniUni
Process & Performance Management Specialist
Brea, CA
Sponsorship not specifiedDetected 17 days ago
Data AnalysisProject ManagementExcelOperations ManagementSupply ChainLogisticsProcess ImprovementPerformance ManagementCommunicationCollaborationProblem Solving
About the role
- We are seeking a highly motivated Process & Performance Management Specialist to support the continuous improvement of UniUni's last-mile delivery network.
- This role is responsible for developing operational standards, managing performance metrics, implementing quality control programs, and driving risk management initiatives across all delivery stations.
- The ideal candidate will possess strong analytical skills, hands-on operational experience, and the ability to collaborate across regions to improve service quality, operational efficiency, and cost performance.
Responsibilities
- Process & SOP Management Develop and optimize SOPs covering inbound receiving, sorting, dispatching, delivery, exception handling, and returns.
- Quality & Risk Control Monitor operational compliance and drive improvements to reduce package damage, mis-sorting, delays, and scanning errors.
- Establish and maintain risk management practices covering operations, transportation safety, customer complaints, and compliance.
- Cross-Functional Collaboration Partner with regional teams to implement operational standards and improvement plans.
- Support audits, corrective actions, and continuous improvement projects to enhance network performance.
- Experience developing SOPs, operational policies, quality control programs, and performance management systems.
- Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvement initiatives.
Requirements
- Advanced proficiency in Excel and data analysis tools.
Nice to have
- Experience with parcel delivery, e-commerce logistics, courier operations, or transportation networks.
- Experience managing operational performance metrics at a regional or national level.
- Bilingual English and Mandarin is a plus.
- Ensure standardized operational processes are implemented consistently across all stations.
- Performance Management Track and analyze key operational KPIs, including customer experience, delivery efficiency, cost control, and risk indicators.
- Generate reports and recommend improvement initiatives based on operational data.
- Bachelor's degree in Logistics, Supply Chain Management, Operations Management, Business Administration, or a related field.
- Minimum 3 years of experience in logistics, courier, last-mile delivery, transportation, or operational management.
This listing is sourced directly from UniUni's careers page and normalized into a canonical job model.