Genesys

Genesys

Sr. Solution Architect, ServiceNow

California, USA, USA · Senior

Sponsorship not specified$128k-$238kDetected 75 days ago
Data StructuresCI/CDDevOpsPlatform EngineeringRESTData EngineeringAgentic AIProduct ManagementProduct StrategyAgileStakeholder ManagementCustomer SuccessTest AutomationLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

  • We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
  • Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.
  • If a Genesys employee referred you, please use the link they sent you to apply.

Responsibilities

  • Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance.
  • Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture.
  • Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns.
  • Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities.
  • Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt.
  • Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes.
  • Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization.
  • Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value.
  • Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements.
  • Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements.

Requirements

  • 5+ years of hands-on experience with the ServiceNow platform, including solution design and implementation across multiple modules.
  • Proven track record leading multiple concurrent ServiceNow or enterprise platform work streams from concept through delivery.
  • Demonstrated experience designing and implementing integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, message queues, or equivalent technologies.
  • Strong understanding of ITIL processes and how they are operationalized within ServiceNow (Incident, Request, Problem, Change, CMDB, Knowledge, etc.).
  • Experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • You can expect a response within 24-48 hours.
  • If you have any questions, please include them in your email.

Nice to have

  • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
  • Experience leading large-scale ServiceNow transformations or multi-year platform roadmaps in a global or enterprise environment.
  • Background designing or governing platform standards, guardrails, and reference architectures for ServiceNow.
  • Familiarity with modern integration and automation tools and patterns (e.g., IntegrationHub, ETL tools, iPaaS, event-driven architectures).
  • Exposure to AIOps, observability, or analytics solutions that integrate with ServiceNow for proactive operations and incident reduction.
  • Experience working in agile delivery environments, collaborating closely with product owners, scrum teams, and cross-functional stakeholders.
  • Core Competencies:
  • Strong customer and business orientation, with a focus on outcomes and measurable value.

Skills

  • To learn more, visit www.genesys.com.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $128,100.00 - $237,900.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • Click here to view a summary overview of our Benefits.
Apply directly at Genesys →Create a free account for alerts like thisView Genesys immigration profile

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.