Freshworks

Freshworks

GTM AI Engineer

San Mateo, CA, United States

Sponsorship not specified$192k-$238kDetected 26 days ago
GitOAuthMachine LearningData EngineeringLLMsLangGraphA/B TestingSalesforceMarketoCRMOutbound SalesResearch

About the role

  • Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
  • Software is a choice that can make or break a business.
  • Business software has become a blocker instead of ways to get work done.

Responsibilities

  • Build AI-Powered GTM Workflows: Design and deploy intelligent workflows across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up support.
  • Turn Buyer Signals into Action: Build systems that detect, enrich, prioritize, and act on high-value buyer activity across the funnel by engineering contextual data pipelines (web activity, intent, product usage, CRM history).
  • Create the GTM Agent Tool Layer: Integrate tools and APIs across our stack, including Salesforce, Clay, Marketo, Relevance, Claude Code, sales engagement platforms, web analytics, enrichment providers, and internal data sources.
  • Build Intelligent Alerts: Create systems that notify teams of critical buyer activity, such as target account engagement, key persona activity, competitor mentions, buying committee movement, or stalled follow-up.
  • Partner Across the Revenue Engine: Collaborate with Web, Marketing Ops, Sales Ops, Demand Gen, RevOps, SDR/BDR teams, and Core Engineering to translate business needs into scalable systems.
  • AI/LLM Application: Hands-on experience building AI or LLM-powered applications, automations, or workflows using patterns like function calling, structured outputs, LangGraph, MCP, or custom orchestration (e.g., Claude, OpenAI, Relevance).
  • Design and deploy intelligent workflows across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up support.
  • Build systems that detect, enrich, prioritize, and act on high-value buyer activity across the funnel by engineering contextual data pipelines (web activity, intent, product usage, CRM history).
  • Create systems that notify teams of critical buyer activity, such as target account engagement, key persona activity, competitor mentions, buying committee movement, or stalled follow-up.
  • Collaborate with Web, Marketing Ops, Sales Ops, Demand Gen, RevOps, SDR/BDR teams, and Core Engineering to translate business needs into scalable systems.

Requirements

  • Experience with evals, monitoring, observability, and quality/cost controls for AI systems.
  • Strong understanding of inbound/outbound GTM motions and experience building automations for lead management, prospecting, routing, qualification, or prioritization.
  • ability to translate non-technical revenue team needs into technical solutions.
  • Revenue Operations: Strong understanding of inbound/outbound GTM motions and experience building automations for lead management, prospecting, routing, qualification, or prioritization.

Nice to have

  • We encourage you to apply even if you do not meet every qualification.

Skills

  • Strong technical skills with APIs, webhooks, OAuth, queues, retries, and system integrations.
  • Production Standards: Experience with evals, monitoring, observability, and quality/cost controls for AI systems.
  • GTM & Domain Knowledge:
  • Nice to Have
  • Background working directly with Sales, Sales Development, Marketing Ops, Revenue Operations, or Growth Engineering teams.
  • Experience structuring messy, unstructured data from transcripts, emails, notes, forms, and intent signals into clean inputs.
  • Experience with web personalization, experimentation, conversion optimization, or buyer journey systems.
  • Strong candidates may come from engineering, revenue systems, automation, AI, growth, or technical GTM backgrounds.
  • The annual base salary range for this position is $192,000 - $238,000.
  • Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.
  • Freshworks offers multiple options for dental, medical, vision, disability, and life insurance.
  • Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered.

Compensation

  • $192k-$238k

Benefits

  • With a fresh vision for how the world works.

Company info

  • What We Are Looking For
  • At Freshworks, we're introducing AI across our go-to-market organization to accelerate how we understand buyers and act on revenue signals.

Visa & Work Authorization

  • You'll have full executive sponsorship, high-impact problems to solve, and a blank canvas to shape how AI is applied across the Freshworks go-to-market organization
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This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.