steps
IT/Security Compliance Specialist
Pikesville, Maryland
Sponsorship not specifiedDetected 20 days ago
CybersecurityNetwork SecurityComplianceProcess ImprovementVendor ManagementCustomer SupportFirewallVPNHIPAALeadershipCommunication
About the role
- Prepare laptops for employee use, including installing Windows, configuring software, upgrading RAM, refurbishing devices, and completing basic hardware setup.
- Assist with onboarding and offboarding technology processes, including account setup, device preparation, access changes, and deactivation.
- Conduct quarterly employee surveys to assess the condition and performance of iPads, desktops, laptops, and other company technology.
Responsibilities
- Device Management and Technical Support
- Set up, configure, maintain, and troubleshoot employee laptops, iPads, desktops, and related equipment.
- Provide day-to-day technical support for employees experiencing hardware, software, device, connectivity, or access issues.
- Support iPad setup, deployment, configuration, monitoring, and troubleshooting.
- Manage equipment requests, replacement needs, and general device performance concerns.
- Support technical issues and coordinate repairs as needed for office equipment and security-related devices, including printers, doorbells, and cameras.
- Maintain accurate records of assigned equipment, inventory, repairs, and device status.
- Implement, manage, and maintain mobile device management systems such as JumpCloud, Jamf, or similar platforms.
- Manage patching and updates, including automated Windows updates and device security updates.
- Support improved device security, access control, and endpoint compliance.
Compensation
- Assist in completing the annual IT and security risk assessment.
Benefits
- Support planning and execution of IT-related software transitions, including the STEPS Behavioral Health domain transition project.
This listing is sourced directly from steps's careers page and normalized into a canonical job model.