Guidde

Customer Success Manager

New York, NY, US

Sponsorship not specified$110k-$135kDetected 78 days ago

LLMsHubSpotOnboardingCustomer SuccessIntercomCommunicationProblem Solving

About the role

We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins.
We value doers who listen more than they talk and who show up ready to play their best game.
If you are a customer champion who thrives on turning onboarding into long-term wins, knows how to grow an account like a playbook, and gets excited about helping teams work smarter through video and AI - you'll feel right at home here.

Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts
Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn
Develop and deliver training programs - create comprehensive programs tailored to customer needs and use cases
Create compelling business cases - develop ROI-focused business reviews and expansion strategies
Exceptional communication skills - strong presentation abilities and relationship-building across all organizational levels
Self-starter mentality - ability to work independently, take initiative, and drive results

Video creation experience - hands-on experience with video creation and editing tools

Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders
The salary range for this position is $110,000 - $135,000 OTE + equity and benefits.

This listing is sourced directly from Guidde's careers page and normalized into a canonical job model.