Radius Limited
Technical Customer Support Representative
De Pere, Wisconsin, United States · Full-time
Sponsorship not specifiedDetected 25 days ago
Computer VisionJiraSalesforceRecruitingCustomer SupportZendeskCommunicationProblem Solving
About the role
- Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes-from those with just a few vehicles to large commercial fleets.
- If you are a highly analytical, tech-savvy professional who thrives on troubleshooting complex systems and delivering exceptional service, we want to hear from you!
- If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Responsibilities
- Document Technical Interactions: Maintain detailed logs of customer technical issues, replication steps, and resolutions within the support ticketing system.
- Manage & Prioritize Inquiries: Efficiently manage incoming support queues, prioritizing critical fleet issues to ensure minimal downtime for our business clients.
- Collaborate with Engineering: Partner closely with internal engineering and product teams to escalate issues and provide product feedback based on customer input.
- Build Relationships: Maintain customer trust by translating complex technical realities into clear, reassuring updates.
- Technical Experience & Aptitude: Prior experience working in a technical support desk, IT helpdesk, or telematics environment is highly ideal. You should possess a foundational understanding of how software interfaces with hardware.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Requirements
- Exceptional verbal and written communication skills, with a proven ability to bridge the gap by explaining technical concepts clearly to non-technical users.
- you enjoy solving puzzles, investigating logs, and running diagnostics to uncover the root cause of an issue.
Nice to have
- Bilingual Skills (Plus): Fluency in both Spanish and English is a major asset for our diverse customer base.
Skills
- Fluency in both Spanish and English is a major asset for our diverse customer base.
- Benefits of joining Radius:
- A fast-growing organisation that defines itself as being agile and innovative
- Retail Discounts
- Health and Wellbeing support services
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401(k)
- Company paid holidays
- Paid Time Off (PTO)
- Voluntary Disability plans
Company info
- Follow company communication procedures, data guidelines, and escalation policies to ensure consistency and compliance.
- Qualifications & Ideal Profile
- Provide Technical Assistance: Offer support to customers via phone, email, and chat, deep-diving into software configurations and hardware diagnostics.
- Empathy & Patience: Strong interpersonal skills, remaining calm, empathetic, and patient when guiding customers through stressful technical disruptions.
- A friendly culture that mirrors our proposition to our customers.
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This listing is sourced directly from Radius Limited's careers page and normalized into a canonical job model.