AAA Ncnu

Member Experience Generalist

Las Vegas, NV · Full-time

Sponsorship not specified$50k-$80kDetected 15 days ago

Project ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringProperty & Casualty

About the role

SUMMARY At AAA, our branches are where we make good on our promises to our Members & Team Members.
The Member Experience Generalist act as role model and mentors peers, demonstrating best practices in member interactions, cross-selling, and operational consistency.
This role is expected to be cross-functional, mastering multiple skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home, membership sales) and adapting to different branch environments.

Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.

Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Outstanding sales and Member service skills and the ability to transfer these skills to others
Advanced sales and service skills with the ability to transfer knowledge and mentor peers.
Keen observation skills with the judgment to know when and how to escalate concerns to management.
2-4 years of supervisory experience

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

This listing is sourced directly from AAA Ncnu's careers page and normalized into a canonical job model.