Fuel Cycle

Fuel Cycle

Account Director

New York Office · Director

Sponsorship not specified$100k-$120kDetected 14 days ago
RESTData AnalysisProject ManagementSalesforceAccount ManagementNegotiationContract ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptability

About the role

  • In this role, you will be responsible for cultivating strong, long-term relationships with key accounts, ensuring client satisfaction while identifying new opportunities for expansion.
  • Leveraging your expertise in Market Research and SaaS solutions, you will consult with clients on research methodologies, product roadmaps, and project execution strategies.

Responsibilities

  • Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction.
  • Foster strategic customer relationships and drive awareness and support for Fuel Cycle's solutions throughout the customer organization.
  • Act as the strategic point of contact, providing guidance on research design and business issues.
  • Develop insightful proposals and deliver strategic presentations that align with client goals.
  • Lead/co-lead final report writing, strategic client guidance, and presentation of findings.
  • Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.

Requirements

  • Experience in leading cross-functional account teams to ensure seamless execution and value delivery fostering collaborative and productive work environment.
  • Familiarity of SaaS Platforms and digital marketing technologies, and market research tools to effectively position Fuel Cycle's offerings to clients.
  • Ability to stay updated on industry trends and emerging technologies
  • Your ability to align Fuel Cycle's capabilities with client goals will be critical to success.

Nice to have

  • 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts. (~1M).
  • Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business.
  • Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX)
  • Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects.
  • Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms.
  • Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity.
  • 5 years of supplier side experience, preferred.
  • Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients.

Skills

  • Communication & Presentation
  • What you'll bring:

Compensation

  • 15 vacation days and 7 sick days per year
  • Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.
  • These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.

Benefits

  • We offer a competitive and inclusive benefits package that includes:
  • Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
  • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
  • 401(k) with Company Match: Plan for your future with our retirement savings program
  • Equity Purchase Option: Participate in Fuel Cycle's long-term success
  • Flexible Work Schedule: Empowering you to balance life and work
  • Generous Time Off:
  • 15 vacation days and 7 sick days per year
  • Paid Parental Leave: Time to bond with your growing family

Company info

  • Plan for your future with our retirement savings program

Equal opportunity

  • At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture.
  • We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement.
  • Our selection processes and career pathways are designed to be fair, transparent, and free from bias.
  • We value the unique perspect
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This listing is sourced directly from Fuel Cycle's careers page and normalized into a canonical job model.