ygovt
Team Lead, IT Support
Ucluelet, British Columbia · Full-time
Sponsorship not specified$71k-$107kDetected 5 days ago
AzureCybersecurityIncident ResponseBudgetingVendor ManagementProcurementContract ManagementCustomer SupportLeadershipCommunicationMentoringCompTIA
About the role
- ACCOUNTABILITY IT Systems & Infrastructure Oversight Oversee the administration, maintenance, and optimization of servers, networks, cloud services (Microsoft 365, Azure), and endpoint devices across all YG facilities.
- Monitor system performance, capacity, and availability; proactively identify and resolve infrastructure bottlenecks or failures.
- Ensure reliable backup, disaster recovery, and business continuity procedures are in place and regularly tested.
Responsibilities
- Helpdesk/Deskside Support
Nice to have
- Relevant industry certifications (e.g.,
Compensation
- Band 6 ($71,070 - $106,605)
Company info
- Lead, IT Support oversees the Yuułuʔiłʔatḥ Government's information technology systems, cybersecurity posture, and vendor relationships, while providing leadership and work direction to the IT Helpdesk/Deskside Support personnel.
- This role ensures the reliability, security, and strategic alignment of all IT infrastructure and services in support of organizational operations and community services.
- IT Systems & Infrastructure Oversight
- Oversee the administration, maintenance, and optimization of servers, networks, cloud services (Microsoft 365, Azure), and endpoint devices across all YG facilities.
- Manage IT asset lifecycle, including procurement, deployment, tracking, and decommissioning of hardware and software.
- Monitor Microsoft Message Center and flag any feature or security related bulletins that may affect YG users/environment.
- Cybersecurity & Data Governance
- Develop, implement, and enforce cybersecurity policies, standards, and controls to protect organizational and community data.
- Conduct regular risk assessments, vulnerability scans, and security audits; manage incident response and remediation.
- Oversee user access management, identity governance, and compliance with privacy legislation (PIPEDA, FOIPPA).
- Educate staff on security awareness, phishing prevention, and safe data-handling practices.
- IT Policy, Planning & Vendor Management
- Draft and maintain IT policies, procedures, and service-level standards in consultation with the Manager, Administrative Office.
- Manage relationships with external IT vendors, managed service providers, and consultants; negotiate contracts and monitor performance.
- Advise the Manager on technology investments, renewal cycles, and budget planning to align IT capability with organizational priorities.
- Track software licensing, warranty status, and maintenance agreements to ensure compliance and cost-effectiveness.
- Team Leadership & Help Desk Supervision
- Provide work direction, coaching, and performance oversight to the IT Helpdesk/Deskside Support personnel, setting priorities and quality standards for end-user support.
- Establish and monitor IT service desk metrics (ticket volume, resolution times, user satisfaction) to ensure responsive service delivery.
- Foster a collaborative, respectful team environment that reflects Yuułuʔiłʔatḥ values and supports staff development.
- Serve as the escalation point for complex technical issues and high-priority incidents.
- Manage Knowledgebase of IT documentation for Helpdesk/Deskside Support personnel.
- Foster a Continuous Improvement mindset and culture within the IT team, and collect and track user feedback for potential quality improvements.
- IT Project Coordination & Technology Roadmap
- Lead or coordinate IT projects including system migrations, infrastructure upgrades, and new technology rollouts.
- Develop and maintain a technology roadmap that anticipates future needs and aligns with YG's strategic plan.
- Collaborate with department leaders to understand operational requirements and translate them into effective technical solutions.
- Document project plans, timelines, and outcomes; report progress to the Manager, Administrative Office and Executive as required.
This listing is sourced directly from ygovt's careers page and normalized into a canonical job model.