MongoDB

Customer Success Manager

New York City

Sponsorship not specified$81k-$160kDetected 1 day ago

MongoDBAWSGCPProduct ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB.
You'll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals.

Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization.
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments
Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.

Excellent verbal and written skills with the ability to influence technical and business outcomes
Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

Salary is one part of MongoDB's total compensation and benefits package.
Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB's base salary range for this role in the U.S. is:

Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes.
3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize custom

This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.