Anrok
Technical Support Specialist
San Francisco
Sponsorship not specifiedDetected 11 days ago
SparkCustomer SupportZendeskCommunication
About the role
- As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide.
- Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end.
- Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data.
Responsibilities
- Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support
- Develop and improve technical support documentation both internally and in our help center
- Collaborate closely with the engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems.
Requirements
- You have experience working with Product and Engineering teams to improve the product and internal tools
- You have strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely.
Nice to have
- Daily lunch and snacks for those working out of our office hubs.
Skills
- 40% of Forbes Top 50 AI companies
- 20% of Forbes Top 100 Cloud companies
- Top companies like Notion, Anthropic, and Cursor
Compensation
- Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Benefits
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits, and more.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Home internet reimbursement stipend.
- Wellness reimbursement program.
- Home office setup stipend to ensure you have the equipment you need to thrive at work.
Company info
- Interact daily with our customers to provide Technical and Product Support
- Work closely with A.I. assisted tools and approaches to improve the quality and efficiency of responses to Anrok customers and improve documentation in multiple knowledge bases.
- At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City where we collaborate in-person 3 days per week.
This listing is sourced directly from Anrok's careers page and normalized into a canonical job model.