Balsam Brands

Balsam Brands

Area Manager, Balsam Hill Studio

Honolulu, Hawaii · Contract

Sponsorship not specifiedDetected 23 days ago
Performance ManagementLeadershipCommunicationCollaborationMentoringPublic SpeakingMicrosoft Office

About the role

  • Balsam Brands is seeking an experienced, commercially minded Area Manager to oversee a growing fleet of Balsam Hill Studio retail locations across Hawaii and California.
  • This role is responsible for driving store productivity, operational excellence, visual execution, and customer experience across geographically dispersed locations.
  • We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.

Responsibilities

  • Lead, coach, and develop Store Managers to drive strong sales performance, operational execution, customer experience, and team engagement across all assigned stores
  • Drive, monitor, and influence store productivity metrics, including traffic capture, conversion rate, average order value (AOV), units per transaction (UPT), labor productivity, payroll efficiency, and overall store profitability in partnership with cross-functional teams
  • Ensure stores consistently maintain premium visual merchandising standards, storefront presentation, cleanliness, product density, signage, and overall brand presentation by conducting regular walk throughs and visual audits
  • Partner with the Headquarters People Team and recruiting partners on staffing strategy, including resume review, interviewing, hiring communication, onboarding, scheduling optimization, performance management, coaching, and succession planning
  • Support store managers with contractor scheduling for facility maintenance, payroll optimization, budget & expense approvals
  • Travel regularly between Hawaii and California to support stores, teams, and new retail initiatives as needed

Requirements

  • Must be willing and able to travel frequently between Hawaii and California
  • 5+ years of experience in multi-unit retail leadership, district management, area management, or similar field leadership roles

Nice to have

  • Experience operating in premium retail, experiential retail, tourism-driven retail, hospitality-adjacent retail, or customer-service-intensive environments preferred

Company info

  • Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.
  • Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location. The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii. Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.
  • The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a w elcoming w orkplace.
  • Check out our flagship brand, Balsam Hill: www.balsamhill.com
  • Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor.
  • We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.
  • Balsam Hill Studio, an extension of our holiday brand Balsam Hill®, reimagines souvenir shopping, offering premium ornaments unique to each store's location.
  • The Balsam Hill Studio retail store at Whalers Village in Lahaina, HI will feature unique, handcrafted ornaments specific to Hawaii.
  • Presenting tourists with beautiful, curated options for mementos to remind them of their extraordinary adventures every holiday season for years to come.
  • The company's mission is to create joy together.
  • We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways.
  • When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a w elcoming w orkplace.
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This listing is sourced directly from Balsam Brands's careers page and normalized into a canonical job model.