Ardent
On-Site Technician
Baton Rouge, LA
Sponsorship not specifiedDetected 1 day ago
Customer SupportResearchLeadershipCommunicationProblem SolvingCompTIA
About the role
- Why do you need to choose between doing important work and having a fulfilling life?
- We respect the skills and experience you bring to the Ardent team.
- And we provide a rewarding environment to help you succeed.
Responsibilities
- Support Windows 10/11 environments, including system configuration, troubleshooting, and maintenance.
- Administer and support Microsoft 365 applications and services.
- Manage and resolve incidents and service requests through ServiceNow.
- Perform hardware and software troubleshooting for desktops, laptops, and peripheral devices.
- Support mobile device management (MDM) platforms and endpoint configurations.
- Maintain system availability and user productivity across supported environments.
- Document incidents, resolutions, and support activities in accordance with established processes.
Requirements
- Public Trust required.
- Associate's degree in Information Technology or a related field (or equivalent experience).
- 2+ years of experience in desktop support or field technician roles.
- Experience with Windows 10/11 operating systems.
- Experience supporting Microsoft 365 applications and services.
- Experience using ServiceNow or similar ticketing systems.
- Experience with mobile device management (MDM) platforms.
Nice to have
- CompTIA A+ certification.
- Experience supporting federal or government environments.
- Experience supporting research or clinical environments.
- Strong communication and customer service skills.
- Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo and maintain a government-issued background investigation process.
- We highly encourage all Veterans and those with disabilities to apply.
- Ardent is an equal opportunity employer.
Compensation
- We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gend
This listing is sourced directly from Ardent's careers page and normalized into a canonical job model.