Workleap

Bilingual Associate Account Manager, Renewal Desk - Workleap

Canada - Remote

Sponsorship not specified$75k-$85kDetected 5 days ago

HubSpotCRMSalesAccount ManagementForecastingCustomer Success

About the role

You'll be the person customers hear from when it matters most: before their renewal, during their pricing migration, and when they need a clear reason to stay.

Own the end-to-end renewal motion for the Flash segment - running proactive 90/60/30-day cycles that keep GRR on target and surface expansion potential early;
Maintain a clean, accurate HubSpot pipeline across a high-volume book so forecasting reflects reality, not optimism;
Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion;
Use AI tools (e.g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast - so your time goes toward conversations, not admin;
What drives us
At Workleap, we build software that sits at the center of how people experience work, every day, at every level.
We use AI to support certain steps of the process, but every hiring decision remains human.

1+ years in a renewal, inside sales, or customer success role where you owned a number - not just contributed to one;
experience at SMB scale is a real advantage;

Process-oriented with good instincts for when to stick to the playbook and when to adapt (Bonus: experience navigating a pricing or packaging transition with existing customers;
RRSP + Family health insurance + telemedicine + annual wellness budget.
Flexible vacation policy.

Company Description
Workleap is a Montreal-based tech company, founded in 2006.
We're builders at heart, we make simple products that actually matter to the people who use them.
before their renewal, during their pricing migration, and when they need a clear reason to stay.
Accelerate pricing migration conversations across your book - moving legacy per-seat customers to the new platform pricing model and closing them;
This isn't a siloed role - you'll work closely with Account Managers, Onboarding Specialists, and your manager to make sure customers in the Flash segment get real attention even at scale.
The Renewal Desk is a proven motion here: we've built the playbook, we've seen the results, and now we're looking for the right person to own it.
The pricing migration is one of the most strategic plays of the year - moving customers from legacy per-seat pricing to our new platform model takes real commercial judgment, even at SMB scale.

This listing is sourced directly from Workleap's careers page and normalized into a canonical job model.