iRobot

Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud

US-MA-Bedford · Director

No sponsorship$148k-$212kDetected 27 days ago

Machine LearningCybersecurityComplianceRoadmappingSalesforceCRMERPLeadership

About the role

This role provides end-to-end leadership for core platforms including Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Order Management Systems (OMS), and selected AI-enabled customer capabilities.

Own the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud), including roadmap planning, enhancements, adoption, and operational stability.
Lead platform design and delivery for Salesforce-centric solutions, including integrations with OMS, eCommerce, ERP, and data platforms.
Partner with Sales, Marketing, and Commercial teams to improve pipeline visibility, customer engagement, campaign execution, and customer experience.
Manage relationships with strategic vendors and implementation partners, including Salesforce and system integrators.
Lead, coach, and develop a globally distributed team of managers, product owners, administrators, and technical specialists
Strong communicator able to engage executives, business partners, and technical teams.
Effective change leader who can drive adoption while minimizing disruption
The Director, Digital Platforms is responsible for the strategy, roadmap, and delivery of customer-facing digital platforms that support Sales, Marketing, Commerce, and Customer Care at iRobot.
The role partners closely with business leaders, IT, Security, and external vendors to ensure platforms are reliable, scalable, secure, and aligned with iRobot's business priorities.

10+ years of experience in digital platforms, CRM, or enterprise applications, including deep hands-on experience with Salesforce
Proven leadership experience managing Salesforce implementations and transformations at scale
Experience integrating CRM platforms with OMS, ERP, eCommerce, and other enterprise systems.
Strong understanding of CRM architecture, integration patterns, APIs, data models, and governance practices.
Experience working with cross-functional business stakeholders in Sales, Marketing, and Operations.
Working knowledge of data privacy, regulatory compliance, and enterprise security principles.
Experience with AI/ML capabilities, including Salesforce Einstein or similar platforms
Strong understanding of data privacy, cybersecurity, and regulatory compliance (e.g., GDPR, CCPA)
Experience working in global, matrixed organizations

Bachelor's degree in information systems, Computer Science, Business, or related field (MBA preferred)
Strong expertise across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud (Salesforce certifications preferred)

$148,000.00 - $211,500.00
The Director, Digital Platforms is responsible for the strategy, roadmap, and delivery of customer-facing digital platforms that support Sales, Marketing, Commerce, and Customer Care at iRobot.
This role provides end-to-end leadership for core platforms including Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Order Management Systems (OMS), and selected AI-enabled customer capabilities.
The role partners closely with business leaders, IT, Security, and external vendors to ensure platforms are reliable, scalable, secure, and aligned with iRobot's business priorities.

This is a people-leadership and platform-ownership role with accountability for delivery outcomes, platform health, and continuous improvement.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

This listing is sourced directly from iRobot's careers page and normalized into a canonical job model.