iRobot
Director, Digital Platforms – CRM, OMS & AI & Marketing Cloud
US-MA-Bedford · Director
No sponsorship$148k-$212kDetected 120 days ago
Machine LearningCybersecurityComplianceRoadmappingSalesforceCRMERPLeadership
Stay score
odds of building a lasting career here
56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This role provides end-to-end leadership for core platforms including Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Order Management Systems (OMS), and selected AI-enabled customer capabilities.
Responsibilities
- Own the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud), including roadmap planning, enhancements, adoption, and operational stability.
- Lead platform design and delivery for Salesforce-centric solutions, including integrations with OMS, eCommerce, ERP, and data platforms.
- Partner with Sales, Marketing, and Commercial teams to improve pipeline visibility, customer engagement, campaign execution, and customer experience.
- Manage relationships with strategic vendors and implementation partners, including Salesforce and system integrators.
- Lead, coach, and develop a globally distributed team of managers, product owners, administrators, and technical specialists
- Strong communicator able to engage executives, business partners, and technical teams.
- Effective change leader who can drive adoption while minimizing disruption
- The Director, Digital Platforms is responsible for the strategy, roadmap, and delivery of customer-facing digital platforms that support Sales, Marketing, Commerce, and Customer Care at iRobot.
- The role partners closely with business leaders, IT, Security, and external vendors to ensure platforms are reliable, scalable, secure, and aligned with iRobot's business priorities.
Requirements
- 10+ years of experience in digital platforms, CRM, or enterprise applications, including deep hands-on experience with Salesforce
- Strong understanding of CRM architecture, integration patterns, APIs, data models, and governance practices.
- Experience with AI/ML capabilities, including Salesforce Einstein or similar platforms
- Strong understanding of data privacy, cybersecurity, and regulatory compliance (e.g., GDPR, CCPA)
Nice to have
- Bachelor's degree in information systems, Computer Science, Business, or related field (MBA preferred)
- Strong expertise across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud (Salesforce certifications preferred)
Skills
- $148,000.00 - $211,500.00
- Introduction
Compensation
- $148,000.00 - $211,500.00
Benefits
- This is a people-leadership and platform-ownership role with accountability for delivery outcomes, platform health, and continuous improvement.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.
This listing is sourced directly from iRobot's careers page and normalized into a canonical job model.