Onetp
Operations Supervisor
TPCA Toronto
Sponsorship not specifiedDetected 23 days ago
Customer SupportMentoring
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.
- Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.
- Guides and supports team members toward achieving individual and team objectives.
- Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.
- Delivers Customer Service
- Supports Colleague Development
Requirements
- Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- $47,000 annually
- Competitive salary with incentive programs
Benefits
- Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Tracks attrition and conducts quarterly audits for leave cards and other required documentation.
Company info
- It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
- We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
- We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
- We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
- We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
- Teleperformance is an Equal Opportunity Employer
- Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.
- Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
- Equal Opportunity Employer
- Job Application Accommodation:
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.