UMGC
Lead Conversational AI Developer
(North America) Remote · Part-time
No sponsorship$130k-$145kDetected 16 hours ago
JavaScriptC#HTMLCSS.NETBackend DevelopmentAzureCI/CDPlatform EngineeringRESTData VisualizationNLPLLMsSalesforceLeadershipCommunicationCollaborationProblem Solving
About the role
- The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies.
- The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
- Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities.
Responsibilities
- Drive the full lifecycle development - from design to deployment - of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
- Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
- Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
Requirements
- Bachelor's Degree
- 5+ years of experience in software development, preferably with a focus on conversational AI or chatbots
- Strong backend development skills with advanced proficiency in C#,.NET, JavaScript, CSS, HTML for custom bot logic
- Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
- Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
- Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
Skills
- Stateside Remote
- Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
- Excellent communication, collaboration, and problem-solving skills
Compensation
- $130k-$145k
Benefits
- Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
- For part-time employees, time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
- Flexible Spending Accounts: Available for medical and dependent care expenses.
- Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options.
- Tuition Remission: Immediate availability for Regular Exempt Staff.
- Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
- NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Equal opportunity
- The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities.
- UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination.
- For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
This listing is sourced directly from UMGC's careers page and normalized into a canonical job model.