Werner Enterprises

Werner Enterprises

Driver Onboarding and Relations Specialist

Omaha, NE

Sponsorship not specifiedDetected 22 hours ago
Process ImprovementOnboardingCustomer SupportCommunication

About the role

  • This role will provide additional follow-up calls after 14 and 30 days to ensure the driver feels comfortable with the transportation manager, onboarding is complete, and the driver is ready to transition fully to the operations team.
  • We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
  • We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Responsibilities

  • The Driver Onboarding and Relations Specialist will collaborate with Werner drivers to ensure an excellent driver experience from the day they are assigned to a transportation manager.
  • This role develops and executes a personalized welcome and onboarding process, providing a single, reliable point of contact for new drivers during their crucial first 30 days with Werner.
  • The Specialist will provide live support to drivers, resolve issues, enhance communication, and build strong, first impressions to increase driver retention.

Requirements

  • Ability to communicate in a respectful and professional manner with the ability to relate to individuals at all levels.

Nice to have

  • Preferred transportation or fleet management experience (specifically within the truckload industry).
  • Ability to quickly acclimate to Werner policies and procedures.

Skills

  • Proficiency in office database systems, PC operation, and relevant communication tools.
  • This position is eligible for benefits, which include medical, dental and vision plans.
  • Personal Skills
  • Empathy, helpfulness, de-escalation, positive demeanor, situational negative to positive.
  • Excellent listening and quick, logical decision-making skills with a focus on resolving issues at the source.

Benefits

  • We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

Company info

  • Execute the initial onboarding process by welcoming new drivers to the team, promoting a positive and inclusive culture, and ensuring they feel included & supported from day one.
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This listing is sourced directly from Werner Enterprises's careers page and normalized into a canonical job model.