Heart + Paw

Practice Manager

Cincinnati, OH

Sponsorship not specifiedDetected 6 days ago

Performance ManagementLeadership

About the role

Center Director (Practice Manager) Northern Liberties Are you ready to revolutionize pet care?
If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Center Director.

Resolve client concerns and manage financial arrangements with professionalism and care.
Hire, train, and develop a high-performing support team.
Conduct performance reviews, manage disciplinary actions, and oversee employee development.
Work with leadership to create budgets, monitor key performance indicators (KPIs), and analyze financial statements.
Manage inventory and ensure financial efficiency through proper supply control.
Collaborate with the marketing team to execute effective advertising and community outreach strategies.
Enjoy a modern, thoughtfully designed workspace equipped with the latest technology.

Bachelor's degree in business or related field (or equivalent experience).
Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality).
Core Competencies:
Passion for pets and a consumer-centric mindset.
Proven ability to manage labor costs, scheduling, and P&L to achieve business goals.
Strong leadership skills with the ability to inspire and develop teams.
Skilled in adapting to changing operational needs and leveraging technology to improve client experiences.
Perks of Joining the Team:
Competitive pay and opportunities for advancement.
Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.
Flexible scheduling, generous paid time off, and company-paid holiday schedule.

Grow in your career with a company committed to low-stress handling and pet wellness.

Center Director (Practice Manager)
Northern Liberties
Are you ready to revolutionize pet care?
We are reimagining the experience for pets and pet parents, and we're searching for a Center Director to lead our team.
If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you!
Ensure proper use and maintenance of the Practice Management System for accurate client records.
Supervise cleaning, maintenance, and organization to meet the Company's elevated standards.
Enforce safety and security protocols.
Lead by example to create a cooperative and motivated team environment.
Uphold the Company's core values and promote continuous quality improvement.
Be part of a collaborative, pet-focused team that values your input.

This listing is sourced directly from Heart + Paw's careers page and normalized into a canonical job model.