ppl

Reference Assistant

Peoria, Illinois · Full-time

Sponsorship not specifiedDetected 1 day ago

Customer SupportPublic Speaking

About the role

Reports to Department or Branch Manager.
(Functions listed are intended only as illustrations of the various types of work performed.
The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

May be assigned to maintain one of the library's file systems or information such as the vertical files, question files, visitor files, program files, collection shelf list, local history scrapbooks, interlibrary loan information, etc.;
May maintain one of the library's collections such as genealogy materials, magazines, etc.;
Include a cover letter and resume as part of the application documents.

Bachelor's Degree;
General knowledge of the principles, practices, and procedures for public library service and the ability to interpret them to the staff and the public;

Ability to gain thorough knowledge of Peoria Public Library's policies and procedures;
Ability to act as a representative of Peoria Public Library to the public;
Knowledge of reference services, practices and procedures in specialty area (adult or children's);
Ability to establish priorities and organize workload;
Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
Ability to effectively communicate and present information to others;
Knowledge of electronic resources, including the Internet and database information retrieval;
Ability to operate relevant computer systems, including hardware and software, and office machines; and
Ability to obtain a valid IL driver's

Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan.

Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan.

Staffs the Information Desk; provides reference and readers advisory service to customers in person, online or over the phone, consistently providing high level customer service;
Helps customers successfully use the library;
Assists customers and staff with basic troubleshooting for library computers;

This listing is sourced directly from ppl's careers page and normalized into a canonical job model.