Pylon Labs

Software Engineer, New Grad

San Francisco · Internship

Sponsorship not specified$150k-$180kDetected 13 days ago

GoReactFull-Stack DevelopmentAWSGraphQLCustomer SuccessCustomer Support

About the role

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
We're backed by a16z, BCV, General Catalyst, and Y Combinator.
We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

Build prototypes, work independently, iterate quickly, and ship fast
Have high autonomy, own things end to end, and project manage your own work
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
PYLON - THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.

You are pursuing a bachelor's or master's degree in computer science, engineering, or another related field and can start full-time in Summer 2027.
You have a growth mindset, want to constantly improve, and want to receive feedback.

The base salary range for this position is $150k - $180k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon.

(Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
(Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
This role is eligible for stock options, as well as a comprehensive benefits package.

Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Pylon is the only agentic support platform, purpose-built for B2B companies.
faster responses, happier customers, and a system that continuously improves itself.

This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.