Twilio careers

Twilio careers

Principal Product Manager - Product Catalog

Remote - US · Principal

Sponsorship not specified$171k-$214kDetected 18 hours ago
Platform EngineeringAgentic AIProduct ManagementProduct StrategyUnityCommunication

About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • Accelerate New Product Introduction (NPI): Design, standardize, and scale the end-to-end NPI launch framework.
  • Standardize Catalog Governance & Tooling: Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.
  • Acquisition, Ingestion & System Consolidation: Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry.
  • Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.
  • Optimize Search & Downstream Discovery: Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks.
  • Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.
  • Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.
  • Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems.
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
  • Deep SaaS/PaaS Experience: Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.
  • Academic Background: BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience.
  • Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units.
  • Application deadline information (required for ALL US jobs)
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
  • Required:
  • Mastery of Enterprise Platform Data: Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures.
  • NPI & Go-To-Market Lifecycle Ownership: Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines.
  • Architectural Acumen: Extreme comfort working directly with principal engineers on complex database schema designs, graph databases, data entity relationships, attribute modeling, and downstream service propagation times.
  • Ruthless Prioritization: Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in.
  • Desired:
  • Education: Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience.
  • Catalog Architecture & Monetization: Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems.
  • Regulated Catalog Governance: Led product catalog data governance and master data management (MDM) across globally regulated environments (telecom, FinTech, KYC), ensuring legal compliance, schema auditability, and data integrity.

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • Join the team as Twilio's next Principal Product Manager
  • About the job
  • This position is needed to evolve our global Product Catalog platform.

Compensation

  • The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
  • Based in the San Francisco Bay area, California: $201,280 - $251,600.
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • You will lead the development of foundational data models, API syndication layers, and internal tools defining how Twilio products are packaged and launched.
  • Working across platform engineering, finance, and operations, you will own the backend lifecycle-from NPI governance to downstream billing-driving architectural unity and accelerating time-to-market for our diverse communication and data portfolios.
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
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