Verve
Customer Success Manager
New York, US · Junior
Sponsorship not specified$90k-$105kDetected 50 days ago
Marketing AnalyticsCustomer SuccessSignal ProcessingCommunicationCollaborationMentoring
About the role
- Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.
- A proactive, thoughtful approach to client relationships and internal collaboration is key.
Responsibilities
- Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
- Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
- Collaborate with internal teams to implement optimizations and troubleshoot issues
- Develop strategic plans to enhance campaign performance and achieve client KPIs
- Prepare and deliver regular performance reports, providing insights and recommendations
- Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
- Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
- Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
Requirements
- You'll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences.
- Experience with DSPs, mobile programmatic, and campaign analytics is essential.
- 3+ years of experience in customer success, ad operations, or programmatic campaign management
Nice to have
- Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
- Bachelor's degree in Marketing, Business, or a related field is preferred but not required
- equivalent practical experience is equally valued, and advanced qualifications are a plus
Compensation
- $90,000 - $105,000 USD
Benefits
- Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
- Support your long-term financial security with our 401(k) Retirement plan with company match
- Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting
- Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
- Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
- Enjoy peace of mind with paid Parental Leave for life's important milestones
- Just a few of the benefits waiting for you at Verve:
Company info
- Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at verve.com.
- Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.
- As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.
- We're looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You'll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.
- Verve has created a more efficient and privacy-focused way to buy and monetize advertising.
- Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is.
- With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms.
- Learn more at verve.com.
- As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs.
- We're looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem.
This listing is sourced directly from Verve's careers page and normalized into a canonical job model.